GENERAL CONDITIONS
Buy quickly and comfortably with just a few clicks, select the products you want, and start the purchasing process.
How to buy?
ONLINE at www.solopatin.com
E-MAIL send us your orders to info@solopatin.com
WATSAPP +34 688991810
TEL/FAX (0034) 938 511 810
When making a purchase or processing an order through this website / e-mail / telephone / fax to www.solopatin.com implies acceptance of the general conditions.
The prices shown on SOLOPATIN include VAT. including. (Except text errors)
The prices that you view on the portal are valid. (Except text errors)
In the event of not being able to serve any of the selected products, you will be notified of the new delivery time and in case of non-acceptance by the customer, the corresponding amount will be refunded to your account.
If you have any questions or need clarification, please contact info@solopatin.com
SOLOPATIN does not assume any responsibility for damages resulting from the use of our supplied equipment, even if it has been correct.
This page is a catalog and informative title, so we do not always have all the products in stock, nor the possibility of having them. For all types of purchases and even more urgent ones, we recommend sending an email or calling before placing the order to confirm availability.
MUNVIMA, S.L.U. (Registered in the Mercantile Registry of Barcelona Book 1, Volume 48334, Folio 59, Sheet 580412)
CIF/VAT ES-B-10700474
Tel (0034) 93 851 18 10
Psg. Sant Joan, 230 (low-Solopatin)
Manlleu - 08560
Barcelona, Spain
PAYMENT METHODS
We accept: Credit card, Bank Transfer, Account Deposit and PayPal. Payment methods other than those specified will not be accepted.
Credit card: You can pay instantly through the secure payment system. In order to guarantee the confidentiality and integrity of transactions, these are carried out through the SSL (Secure Socket Layer) protocol with 128-bit security keys. In addition, it offers the most advanced security systems.
If you choose a card, remember that SOLOPATIN.ES uses card payment in Secure Commerce mode, which allows you to verify that the cardholder is really the one making the purchase through virtual POS and offers greater security in the use of your cards for online purchases.
To use your card in secure Internet Commerce mode, you simply have to ask your bank to activate said mode (this process is completely free).
When you register for secure commerce, your bank will provide you with an additional verification system that may vary depending on the bank (confirmation of the purchase via SMS on your mobile phone, additional key card, an extra password for online purchases. ).
Bank Transfer or account deposits: After receiving your order, we will send you by email the total to pay and our bank details with which you can make the transfer. To speed up the process, it is important to indicate the order number and send a copy to info@solopatin.com, once you have made the payment.
PayPal: After receiving your order, we will send you the total to pay and the payment request by email.
Aplazame: Finance your purchase instantly with Aplazame. Buy now and pay later. At Solopatin we want to help you buy what makes you and be better. You can now finance your purchases in our store with Aplazame. It is fast, simple and secure. Choose your product, select Aplazame as the payment method at the end of the purchasing process, choose the number of installments and the day of the month on which you want to pay. Aplazame will grant you credit instantly.
We do not work with TAXFREE.
By purchasing on the web, the customer accepts that the invoices are in digital PDF format, saving the planet the costs of printing on paper.
OUR GUARANTEES
We guarantee that all products conform to the description and images.
All items are 100% new, factory direct. You can buy with the confidence of having SOLOPATIN technical support, which will help you solve any problem that may arise.
The guarantee of our articles is the same as that given by the official manufacturer of the product, both in replacement of material or parts and in the time of the product once purchased by the buyer. Excluding sticks which do not have a guarantee for breakage. The costs incurred by shipping and returning products to process their guarantees or repairs are the responsibility of the buyer.
The satisfaction of our clients is very important to us. If you have a problem or question about your transaction, please contact us info@solopatin.com
PERSONAL DATA PROTECTION
SOLOPATIN guarantees that your data will only be used in relation toion to your purchase. They will never be transferred to third parties or used for other purposes such as advertising (Spam). According to organic law 15/1999 you will always have the right to access, rectify and delete your data. To unsubscribe from our database you can do so at info@solopatin.com
BUYER OBLIGATIONS
The client undertakes at all times to provide truthful information about the data requested in the user registration or order forms, and to keep them updated at all times.
The client undertakes to accept all the provisions and conditions included in these General Contracting Conditions, understanding that they include the best possible service for the type of activity carried out by WWW.SOLOPATIN.COM
Likewise, you agree to keep your personal access codes to our website confidential and with the utmost diligence.
The customer undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual delivery hours of goods (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 4:00 p.m. to 1:30 p.m. 00 to 18:00). In the event of non-compliance by the client with this obligation, WWW.SOLOPATIN.COM will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.
SEND CONDITIONS
The non-final shipping cost is automatically charged when placing the order.
All our items are new and are sent in sturdy and perfectly sealed original packaging.
All orders will be processed as quickly as possible once we have received your payment.
The delivery time will depend on the destination. Spain / Europe approximately 2-15 days minimum. Unless there is a shortage of stocks, which the customer will always be informed and at any time can cancel the order if we have not yet started processing it, with the corresponding refund of the money if applicable. No shipment will be made without payment being correct and confirmed.
Delivery times are indicative and SOLOPATIN.COM strives to respect them as it not only depends on us but also on the transport companies. However, its delay will not imply the cancellation of the order or any compensation.
Orders placed on the same day will only be delivered if they are in stock and once the necessary payments and procedures have been made before 2:00 p.m. local time.
We ship worldwide. info@solopatin.com
We provide the best after-sales service to all our clients.
The item will be shipped to the same billing address as the item, unless otherwise indicated and separate delivery address fields are filled out.
For shipments outside the EEC.
For shipments to Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay and Venezuela
Economic shipping 15/30 days approx.
Express shipping in approximately 5/15 days.
If you live outside the EEC, your local Chamber of Commerce will be able to provide you with more information on this. You just have to tell them that you want to import sports equipment from the European Economic Community.
Some of these countries apply fees starting from a certain order amount, such as Australia for orders over 1000 Australian dollars, Turkey for orders over 300 euros and Venezuela for orders over 100 US dollars.
In our experience, in some countries such as Turkey, Venezuela, Russia and Mexico, it is better to place small value orders separately to be shipped under the same name if desired but on separate days. Although you will pay more for transportation, it will surely be more profitable because you will save money in tariffs.
ATTENTION: We have obtained this information from the DG Trade European Commission website for guidance. Tariffs and customs regulations vary in different countries and it is difficult to know exactly how they work. For this reason, we recommend that you call your local Chamber of Commerce who can provide you with more detailed information. You just have to tell them that you want to import sports equipment from the European Economic Community.
IMPORTANT/TARICE DUTIES: By law the original invoice must accompany the package when declaring customs. Under no circumstances can we alter your order total to reflect a lower price.
Customs costs or taxes that may be incurred by certain shipments in some destination countries will be the responsibility of the recipient, and all liability on the part of SOLOPATIN.ES is excluded. Shipments outside the EEC will be sent with a tracking number that will be sent to the customer for their location. Once the shipment has been made by SOLOPATIN.ES to the transport agency, SOLOPATIN.ES will not be responsible for any misplacements, losses or claims that will be borne by the client, leavingall responsibility for shipping by SOLOPATIN.ES is excluded.
PRIVACY POLICY
This Privacy Policy establishes the terms in which SOLOPATIN uses and protects the information that is provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill out personal information fields with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.
Information that is collected
Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.
Use of collected information
Our website uses the information in order to provide the best possible service, particularly to maintain a record of users, orders if applicable, and improve our products and services. Emails may be sent periodically through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address you provide and may be canceled. whenever.
SOLOPATIN is highly committed to fulfilling the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.
cookies
A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer. Upon accepting said file, it is created and the cookie is then used to obtain information regarding web traffic, and also facilitates future visits to a website. recurrent. Another function that cookies have is that with them the websites can recognize you individually and therefore provide you with the best personalized service on their website.
Our website uses cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service on the websites, they do not give access to information from your computer or from you, unless you want it and provide it directly. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service. You can also change your computer settings to decline cookies. If they decline, you may not be able to use some of our services.
Links to Third Parties
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
Control of your personal information
At any time you may restrict the collection or use of personal information that is provided to our website. Each time you are asked to fill out a form, such as the user registration form, you can check or uncheck the option to receive information by email. If you have selected the option to receive our newsletter or advertising, you can cancel it at any time.
This company will not sell, assign or distribute personal information that is collected without your consent, unless required by a judge with a court order.
SOLOPATIN reserves the right to change the terms of this Privacy Policy at any time.
COOKIES POLICY
In compliance with the provisions of article 22.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, this website informs you, in this section, about the collection policy and cookie processing.
What are cookies?
A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a website, among other things, to store and retrievecollect information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize the user.
What types of cookies does this website use?
Analysis cookies - These are those that, well treated by us or by third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. To do this, your navigation on our website is analyzed in order to improve the offer of products or services that we offer.
Advertising cookies - These are those that, whether treated by us or by third parties, allow us to manage in the most efficient way possible the offer of advertising spaces on the website, adapting the content of the advertisement to the content of the requested service or the use. that you make from our website. To do this, we can analyze your Internet browsing habits and we can show you advertising related to your browsing profile.
How to disable Cookies
You can allow, block or delete cookies installed on your computer by configuring the options of the browser installed on your computer.
Below you can access the settings of the most common web browsers to accept, install or deactivate cookies:
Firefox
Safari
Google Chrome
Third Party Cookies
This website uses third-party services to collect information for statistical and website use purposes.
RETURN CONDITIONS
All returns must be accompanied by the original packaging of the product (the use of seals and adhesive tapes on it is prohibited) and including all accessories that accompanied the original shipment.
Returns will not be accepted if the product is not presented in perfect condition. Returns will not be accepted after 14 days from the date of receipt. If the return occurs within this period, the customer will bear all transportation costs for the return.
Economic returns, for orders with card payments and bank transfer, will be refunded by bank transfer, any commission generated by the payment process will be charged to the customer. In cases where payment is made through paypay, it will be paid through the same system. Refunds will be made within a period of less than 30 days.
Orders that are canceled by customers, in which the customer is notified that there is no immediate availability or the delivery time is long, as reported on all pages of the website and the customer still places the order, For the return, €3.00 will be charged for management, +1% per movement in payments and returns made by card for bank commissions.
Returns, exchanges or repairs are not accepted from customers due to postage due or unpaid. You can send the merchandise at your own expense. We can offer the transportation service, with a prior quote.
Items that have been personalized, custom-ordered, assembled, assembled, customized or made to measure by the customer will not be accepted for return. (assembled skates, items with client logos, personalized boots, material that is not in stock and is ordered expressly for the client, etc.)
If a product is different from the one requested by the client due to an error by www.solopatin.com, the product will be changed at no cost. Choosing the size of the product will be the sole responsibility of the customer, the measurement and size guides on the website or offered by telephone will be for guidance only.
All returns must be authorized by SOLOPATIN. To do this, the customer must request a return authorization number from info@solopatin.es. Indicating the reason for the return and the invoice number.
Any disagreement in the commercial relationship between Solopatin.com and the client, complaints, complaints, claims that creates a conflict in its resolution, both parties will submit, first, to arbitration, and second, to a judicial resolution. They will be processed and managed in the court of first instance and Instruction No. 2 of Vic (Barcelona-Spain)
To return items, they must be sent postage paid by a transport agency or we will send them through our own agency at the customer's expense, to the address:
SOLOPATIN
Tel 93 851 18 10
Psg. Sant Joan, 230 (ground floor)
Manlleu - 08560
Barcelona, Spain
For translation reasons, the valid version is always the Spanish one.